Return/Refund Policy
At Seena Hospital, we strive to provide the best possible services to our patients. This Return/Refund Policy outlines the terms under which refunds or adjustments may be issued for payments made via our website (https://seenahospital.com/).
1. Eligibility for Refunds
1.1. Refunds may be considered under the following circumstances:
- Payments made in error (e.g., duplicate transactions).
- Cancellation of services or appointments by Seena Hospital.
- Failure to provide a service due to unavoidable circumstances.
1.2. Refunds will not be issued for:
- Completed consultations, treatments, or services.
- Missed appointments or cancellations made by the patient without adequate notice (as per hospital policy).
- Non-refundable services explicitly stated at the time of booking.
2. Process for Requesting Refunds
2.1. If you believe you are eligible for a refund, please contact us within [X] days of the payment date with the following details:
- Full name and contact information.
- Proof of payment (e.g., receipt or transaction ID).
- Reason for the refund request.
2.2. You can contact us via:
- Email: refunds@seenahospital.com
- Phone: +[Your Contact Number]
2.3. Refund requests will be reviewed and processed within [X] business days of receiving the necessary information.
3. Refund Method
3.1. Approved refunds will be issued via the original payment method (e.g., credit card, bank transfer).
3.2. Refund processing times may vary depending on the payment gateway or financial institution.
4. Cancellation Policy
4.1. If you need to cancel an appointment or service, please notify us at least [X hours/days] in advance to avoid cancellation fees.
4.2. Late cancellations or no-shows may result in partial charges or forfeiture of advance payments.
5. Changes to This Policy
Seena Hospital reserves the right to modify this Return/Refund Policy at any time. Changes will be updated on this page, and it is your responsibility to review the policy periodically.